Tiffin—The sixth annual Mercy Tiffin Hospital Managerial Excellence Award was presented to Marie Balliet during a luncheon Dec. 20.
Mrs. Balliet was nominated by Heather Iannello, manager of the hospital’s HELP program.
Marie Balliet, second from left, was honored by Mercy Tiffin Hospital with the Managerial Excellence Award. With her, from left, are Sheila Sauter, regional director of patient access for Mercy Health Partners; Heather Iannello, manager of the hospital’s HELP program and Dale Thornton, president and CEO of Mercy Tiffin Hospital. (Photo courtesy of Mercy Tiffin Hospital)
“Marie strives daily to make a difference for her employees, patients, hospital staff and anyone she comes into contact with,” says Ms. Iannello. “Her drive and motivation is an example for all to follow.”
Mrs. Balliet is the manager of patient access at Mercy Tiffin. She started her career at the hospital more than 16 years ago as an admitting clerk, switchboard operator and cashier. In 2000, Ms. Balliet became the supervisor of registration and in 2006 she became manager of the patient access department. In addition, she leads the employee engagement team and is a member of the patient safety committee.
“Marie is an excellent example of what customer service should look like,” says Sheila Sauter, regional director of patient access for Mercy Health Partners. “Marie will go out of her way to assist our patients and our staff.”
In addition to her dedication to Mercy Tiffin, Mrs. Balliet and her staff visit a local soup kitchen to serve meals each year.
“Marie is a self starter, who loves a challenge and has excellent analytical abilities,” says Ms. Sauter. “She is always upbeat and positive. It is a privilege to work with Marie and I truly enjoy her bubbly personality and caring attitude.”
Mrs. Balliet lives in Sycamore with her husband Kyle and her son Cole.
Hospital managers are nominated by their peers based on their ability to make a difference both inside Mercy Tiffin Hospital and in the community. Other criteria include accountability as a leader, growth in their profession, being a high achiever, displaying enthusiasm and serving as a role model for others to emulate.
Managers nominated in 2011 include David Gardner, pharmacy manager and Laura Gaietto, emergency care center and intensive care unit manager.
Past recipients of the award include Sue Bigelow, manager of imaging services; Travis Grasley, manager of cardiopulmonary services; David Recker, manager of plant operations; Teri Henry, manager of the Mercy medical surgical unit; and Bernie Steinmetz, manager of development, donor relations and volunteers.